AI & productivity · around $13.33+/mo

How to cancel Zoom Pro

The exact steps to cancel Zoom Pro on the web, plus what happens to your account, refunds, and the official cancellation page.

Open the official Zoom Pro cancellation page

Cancel Zoom Pro step by step

1
Sign in at zoom.us and open Admin → Account Management → Billing.
2
Under the Current Plans tab, find your Pro plan.
3
Click Cancel Plan.
4
Confirm — the plan stays active until the end of the term, then drops to Basic.

Before you cancel

Refunds: No partial refunds; annual plans run to the end of the paid year.

After cancelling: You drop to the free Basic plan (40-minute group meeting limit).

Good to know: If you only hit the 40-minute limit occasionally, restarting the meeting is free — many small teams don't need Pro year-round.

Subscribed through the App Store or Google Play?

Subscriptions billed through Apple or Google can only be cancelled in the store, not on the service's website. iPhone/iPad: Settings → your name → Subscriptions. Android: Play Store → profile icon → Payments & subscriptions → Subscriptions. Deleting the app never cancels the billing.

Frequently asked questions

Will Zoom Pro refund me if I cancel early?

No partial refunds; annual plans run to the end of the paid year.

What happens after I cancel Zoom Pro?

You drop to the free Basic plan (40-minute group meeting limit).

I subscribed through the App Store or Google Play — where do I cancel?

Subscriptions billed through Apple or Google can only be cancelled in the store, not on the service's website. iPhone/iPad: Settings → your name → Subscriptions. Android: Play Store → profile icon → Payments & subscriptions → Subscriptions. Deleting the app never cancels the billing.

Cancelled Zoom Pro? Make it count.

Add your remaining subscriptions to SubTrack and get a renewal reminder before the next one charges you. Manual tracking, no bank access needed.

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